Frequently Asked Questions

General Questions:

How do I sign up for the Church Choir?

To sign up for The Church Choir community, click "Register" (link to membership $$ page). You will then need to choose which package you'd like, purchase and then create your profile.After signing up, you'll have access to the membership you purchased.

Why should i log in through Facebook?

Logging into using your Facebook credentials is an easy way to populate your Church Choir profile. Logging in through Facebook, tells Eric and his team what kind of content you'd like to see on his site by looking at your likes and interests from your Facebook profile.

I logged into using my Facebook but I don't have access to pre-sales. How do I change that?

When logging in into through Facebook, make sure your email address is the same in both places. If you signed up to with an old email originally and your Facebook email is different, then you'll need to update both to be the same. If you have any further questions, please contact

I don't have Facebook, can I still log into my account?

Yes, you can choose to either log in through Facebook or just log in with your email address and password.

What happened to my "old" Church Choir account?

Eric Church's team transferred over your email and membership level to the new site. You will still need to authenticate your new profile by logging in through Facebook or changing your password from the email that was sent from Eric Church HQ. If you have checked your spam filter and believe you did not receive this email contact

I lost my password, what do I do?

If you lost your password, you can reset your password here (link to password reset). You'll receive an email with a link that will allow you to select a new password.

Who can I contact if i don't see my question listed?

If you're having issues, you can email

Pre-Sale Ticketing Questions:

Purchasing tickets and requesting Meet & Greets through are two of the many perks of being a Church Choir member. Please check the FAQ below if you are unsure of how the process works.

When are pre-sale tickets available?

We try to secure pre-sale tickets for as many Eric Church shows as possible but not every show will have a pre-sale. Eric Church memberships will not be refunded if a certain show is not available. Pre-sale tickets will typically be available through prior to the public on-sale date. Pre-sales will be announced both on Eric's tour page. Sign up HERE(link to membership page) to be notified when sales for your area will be available.

My pre-sale tickets have not arrived. When will they arrive?

All Eric Church pre-sale tickets are to be picked up at the Will Call window at the box office window the day of the show, unless otherwise noted on The tickets will be held under the billing name entered when you placed your order. Please bring a photo ID to the will call window when you pick up your tickets.

Where are my seats located?

In an effort to reduce possible scalping, specific seat assignments will not be able to be made available until you pick up your tickets at Will Call on the day of the show.

Are the pre-sale tickets that are left at Will Call distributed on a first come, first serve basis?

No. Seats will be assigned prior to the Will Call window of the box office opening, so there’s no need to get there before everyone else. The Box Office typically opens about an hour before the show. To find out what time the box office will open at a specific venue, please contact the venue. Seats are assigned in advance based on the order of purchases through

How are pre-sale tickets assigned?

We are given a block of holds specifically for the Church Choir and no one else. Seats are assigned in the order we receive them, not on a first come, first serve basis at Will Call. By being a Church Choir member, you have access to some of the best seats in the house.

How many pre-sale tickets can I purchase with my membership?

Each fan club member is able to purchase four (4) tickets per show, per fan club membership, per credit card.

Can I purchase tickets for someone else?

When purchasing presale tickets, the name on the credit card used to purchase the tickets will be the name that appears on the ticket order. The person who's name appears on the ticket order MUST pick up the tickets at will call. ORIGINAL TICKET PURCHASER MUST ATTEND THE EVENT. In the event that that original ticket purchaser cannot attend the event, you may contact the ticketing outlet in which the tickets where purchased. Name changes, refunds, etc. are NEVER guaranteed so please make sure you are able to attend the show before purchasing tickets.

I just placed an order for pre-sale tickets. Why don’t I see a charge on my credit card yet?

Tickets are held for you as soon as you place your order and receive your order number. It can sometimes take up to 72 hours after placing your order for the charge to appear on your credit card statement.

Do I HAVE to have a credit card to order pre-sale tickets?

Yes. We accept Visa, MasterCard, American Express, and Discover.

Can I order pre-sale tickets over the phone?

No. For security reasons, we cannot accept orders over the phone. Pre-sale tickets may only be purchased through

Why are there pre-sale ticket opportunities for some shows but not others?

We strive to offer pre-sale ticketing for every Eric Church show but may not be able to due to conflicts out of our control. If pre-sale ticketing is not offered at the show of your choice, we ask that you please enjoy the rest of the Church Choir benefits such as meet and greet opportunities, online store discounts, etc. No membership refunds will be issued.

I bought pre-sale tickets to a show and now I am unable to attend. Can I get a refund or transfer the tickets to my friend?

All tickets purchased through are non-refundable and requests for refunds will not be granted. Tickets are NON TRANSFERABLE. ORIGINAL TICKET PURCHASER MUST ATTEND THE EVENT. ALL VIP AND FAN CLUB SALES ARE WILL CALL ONLY. Please make sure you are able to attend the show before purchasing tickets.

When will I know pre-sale tickets for my city are going on sale?

We do the best we can to post pre-sale dates as early as possible but sometimes are not able to post them until a day or two before the pre-sale begins. We also send out emails regularly with information regarding any upcoming/ongoing ticket pre-sales. However, as usual, the best place to find out when a Church Choir ticket pre-sale is going to happen is by checking

Meet & Greet Questions:

How do I request meet & greets?

You can request a meet and greet by clicking on "TOUR" at the top of the home page and then clicking "Meet & Greet" to the right of the show you are planning on attending. If the "Meet & Greet" option is not there for your show, there may not be one scheduled for that event.

How do I find out whether or not I was selected for a meet & greet?

We will generally send out emails stating whether your request for a meet & greet was either accepted or denied several days before the show.

Am I guaranteed a meet & greet?

No. As a Church Choir Member, you have the ability to request as many meet & greets as you'd like; however, the winners are picked at random from members who have made a request for a given show. Also, a member can win only one meet & greet per year.

If I win a meet and greet, can I bring a guest?

No. The meet and greet pass will only grant the winner (yourself), access into the meet and greet. No additional names are allowed to be added to the meet and greet list once the winners have been chosen and the meet and greet has been closed.

If I win a meet and greet but cannot attend, can I give my pass to someone else to use?

No. The meet and greet passes are non-transferable, meaning that the person who's name is on the meet and greet pass, will be the only one allowed to use the pass to access the meet and greet.

Can I request a meet and greet for someone other than myself?

No. You must be a Church Choir member to request a meet & greet.

Return Policy

If the product is not washed or damaged you can send it back to us for a refund. Please include the merchandise, order number, and a note explaining the return; we can refund the price of the your order not including shipping. Just send your returns to: MerchMo, Attn. Returns, 2609 Cruzen St, Nashville, TN 37211. Returns must be sent back to MerchMo/Zambooie within 45 days of purchase. PayPal orders must be sent back within 30 days.

Exchange Policy

We can, of course, replace faulty merchandise, but we cannot exchange items. If you would prefer another item, just return the unwanted merch for a refund and place a new order for the item you want.

Why is my credit card being denied?

Here are the reasons why your card might be denied:

The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.

The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

I keep trying to place my order but it's not going through. Why?

Make sure you have filled out all of the fields, inluding the country you will ship to. If you still have problems, email with a description of your problem and we'll look into your specific case.

How long will it be until my order ships?

We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.

It's been a long time and I still don't have my order. What do I do?

Email us at You need to have your Order Number. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.

I hate spam mail, you're not going to use my personal information for anything else, are you?

Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.

What is the Card Code?

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.

Have a question that was not answered here? Please send an email to Please include the question and the email address you use for your Church Choir membership. Customer support is open Monday – Friday 9am CST – 5pm CST.

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